Terms and Conditions

Terms and conditions for our online shop
This page (together with the documents referred to on it) tells you the Terms & Conditions on which you may make use of the tanyddraig.co.uk website (the “Site”), whether as a guest or registered user, and the terms applicable to the sale of goods or services through the Site.

We may update these Terms & Conditions from time to time and will notify such changes to you by uploading them on the Site. You should review the Terms & Conditions periodically for changes.

By using the Site you agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions then please refrain from using the Site.
Each plate is painted to order and will take approximately 2-3 weeks. If you need your order earlier, please call the studio before placing an order to confirm we can achieve your time frame.

Payment can be made by any of the methods specified in the Payment section of this site and payment will be debited and cleared from your account as indicated. You will be redirected to Paypal for payment.
We use Royal Mail, first class signed for and all deliveries require a signature upon receipt.

Currently, we are only able to deliver within the UK. Please contact us directly by email to enquire about delivery abroad before placing an order.
Each item is individually glazed and painted by the artist, and the nature of the hand painted ceramic process means there may be minor colour and design variations on each item. Minor imperfections can be characteristic of the process and add to the unique, hand crafted feel of the product.
Please also be aware that colour may vary due to the accuracy of your monitor.

Purchased items may not be returned unless broken or faulty. In the case of items arriving broken, we must be notified within 5 days and items returned in their original packaging.
Tân y Ddraig cannot take responsibility for personalised details being given incorrectly – please ensure you type your details correctly.

To the extent permitted by the law, tanyddraig.co.uk shall not be liable for direct, indirect or consequential loss or damage arising out of the services or any products sold from or referred to on this site. Neither you nor us will be liable for any delay or failure to perform our respective obligations under this contract due to any cause beyond our reasonable control including without limitation any act of God, war, national emergency, civil commotion, failure, flood, lightning, fire, explosion, epidemic, strike, lock out, trade dispute, traffic accident, traffic congestion, any act or omission of any government or regulatory authority.

Whilst we will make every effort to fulfil all orders, we regret that due to the fluctuations in supply inherent in the products we stock, we may from time to time be unable to supply the said goods. In such cases we will notify you by e-mail as soon as possible. We accept no responsibility for the web sites or other information, practices or products of other parties linked to this web site.

We reserve the right to change, modify, substitute or remove without notice any information on this site from time to time. Prices, goods and availability of goods are subject to change at any time.